Privacy Policy

1. Introduction

Harbin Shuyinan Trading Co., Ltd ("we," "our," "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website at www.shuyinan.shop (the "Site") or interact with our services.

We operate in compliance with applicable data protection laws, including the Personal Information Protection Law of the People's Republic of China (PIPL) and the General Data Protection Regulation (GDPR) where applicable. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide Voluntarily

• Contact Information: Full name, email address, phone number, company name, and job title when you fill out our contact form, subscribe to our newsletter, or request a quote.
• Communication Content: Any messages, inquiries, feedback, or documents you submit through our contact forms, email correspondence, or support channels.
• Business Information: Company details, project requirements, technical specifications, and other information you share during consultations or service engagements.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths within our Site.
• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and Similar Technologies: We use cookies, web beacons, and analytics tools to enhance your browsing experience. For more details, see Section 5 (Cookies).

3. How We Use Your Information

• Service Delivery: To respond to your inquiries, provide quotations, deliver our services, manage client accounts, and fulfill contractual obligations.
• Communication: To send administrative messages, service updates, technical notices, security alerts, and support communications.
• Improvement: To analyze usage patterns, troubleshoot technical issues, optimize website performance, and improve our service offerings.
• Marketing: To send relevant industry insights, newsletters, and promotional materials — only with your explicit consent. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To detect, prevent, and respond to fraud, unauthorized access, or other security incidents.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes consent, contractual necessity, legitimate interests, and legal obligations as applicable.

5. Cookies and Tracking Technologies

Our Site uses essential cookies (required for basic operation), analytics cookies (to understand usage patterns), and functional cookies (to remember preferences). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers under contractual obligations, for legal requirements, in business transfers, or with your explicit consent.

7. Data Retention

We retain your personal data only as long as necessary. Contact inquiries: 2 years after last communication. Client records: contract duration plus 5 years. Marketing data: until opt-out. Analytics data: anonymized indefinitely. Data is securely deleted when no longer needed.

8. Data Security

We implement encryption (TLS/SSL), access controls, regular security audits, employee training, and secure infrastructure. While we strive to protect your data, no transmission method is 100% secure. We will notify you of any data breach affecting your data within the timeframe required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict processing, port, object to processing, and withdraw consent. Contact support@shuyinan.shop. We respond within 30 days as required by law.

10. International Data Transfers

Your data may be transferred internationally with safeguards including Standard Contractual Clauses (SCCs) or equivalent mechanisms under applicable law.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. Children's Privacy

Our services are not directed to individuals under 16. If we learn a child has provided us with personal data without parental consent, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this policy. Material changes posted with a revised date. Periodic review recommended.

14. Contact Information

Harbin Shuyinan Trading Co., Ltd
Room 1004, 10F, Northern Environmental Building, No. 918 Keji 2nd Street, Songbei Street, Songbei District, Harbin, Heilongjiang, China
Email: support@shuyinan.shop
Phone: +86 187-0955-7432